frequently asked questions

long beach • signal hill • lakewood • seal beach • los alamitos • rossmoor

Do you have any breed restrictions?

Long Beach Pet Care does not have any breed restrictions.  We will accept dogs of any breed and will base our approach based on our meet and greet.

What is your policy on vaccinations?

Dogs must be current on their canine parvovirus, distemper, canine hepatitis and rabies vaccines.  We recommend bordetella vaccinations and flea medications because your pup will be out and about and exposed to the open environment while with us.

In cases where your pup is not up to date on their vaccinations (for example, they are too young to have had all their immunizations), we may consider exceptions on a case-by-case scenario at our discretion.

Cats must be current on their core vaccinations: panleukopenia (feline distemper), feline calcivirus, feline herpesvirus type I (rhinotracheitis) and rabies.  We also strongly recommend cats to be on flea medication.

I'm seeking last minute accomodations - do you still require a meet and greet?

Yes, we require meet and greets for all new clients prior to their first booking.  Meet and greets are free and provide us with the best opportunity to learn about your pet and make sure we can provide good service.  You can easily book the meet and greet on our website, text or call us at 562.999.4677, or email us.  For fastest response, we recommend texting us.

I have more than 2 pets. Do they still receive a discount?

Yes, any appointment that is eligible for a 50% discount on the second pet will also receive the discount for additional pets associated with that booking.

What do I need to supply for my dog's overnight stay?

For dog boarding, all we require is your pup’s food, along with written feeding instructions.  Additionally, we are happy to use your dog’s bed or any other item you feel will make them comfortable during their stay.

Do I need to bring my dog's food during dog boarding?

Yes, we ask that you provide your dog’s food during their stay.  This will prevent upset stomachs caused by switching foods, and helps prevent issues for dogs with special diets or food allergies.

Please communicate the feeding schedule and quantities in writing; we recommend including instructions on the food container itself.  We will gladly accommodate raw or any other special diets; please include any special instruction in writing as well; for example, “food must be refrigerated” or “mix 1 scoop of cranberry powder with 1 tablespoon of water and sprinkle on Fido’s kibble”.

Will my dog be crated during his/her stay?

Our standard practice is to offer cage-free boarding; however, at your request, we will be happy to maintain/continue your dog’s crate training routine throughout their stay as needed.  Please let us know during our meet and greet if this is something we should be mindful of during your dog’s stay.

What is included in the overnight boarding rate?

The overnight boarding rate covers up to 24 hours of care, full participation in our daycare outings and/or a minimum of 3 walks, feedings and any medication administration (if needed).

Any duration of time over 24hrs will incur additional charges.  For example, dropping off in the morning and picking up in the afternoon will incur an additional daycare charge; for example, if you drop off at 10AM Friday and pick up at 5PM Sunday, you will be charged 2 overnights plus 1 daycare.

My dog is great offleash - can he/she be offleash during daycare outings?

Daycare outings consist of structured pack walks in Long Beach and surrounding cities, where leash laws are enforced.  We follow leash laws on all our outings.

What are the benefits of dog daycare?

Dog daycare has multiple benefits for your pup: first and foremost, your pup will receive adequate exercise from their walks and through playing with other pups in the pack.  Secondly, they will have the opportunity to socialize with other dogs.  Third, they will be exposed to day-to-day outdoor elements; for example, a walk in the street will get them exposed to cars, bikes and people going by.

Does the daycare crew go to dog parks?

For safety purposes, we do not take the daycare crew to dog parks when other dogs are present.  This ensures we can supervise all pups appropriately and helps us avoid incidents with dogs who are not under our care.